Get in Touch With Our Team
Our support team is on hand to help with questions, account-related issues, technical concerns and general feedback. You can reach us by live chat, email or phone for help with deposits, withdrawals, verification or account changes. Live chat is usually the fastest route, while email enquiries are answered as soon as possible. Keep verification documents ready for faster support so we can resolve your enquiry quickly.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat & email; reply times vary) |
| General enquiries | [email protected] (general enquiries; expect reply within 24 hours) |
| Affiliate enquiries | [email protected] (partner enquiries and sign-ups) |
| Phone | +44 20 7946 0857 (UK office) |
| Working hours | Mon-Fri, 09:00-21:00; Sat-Sun, 10:00-18:00 |
Support via Email
Email is our preferred contact method for detailed requests, account issues or cases that need documents or explanations. Please send correspondence to [email protected] with a concise subject line and current contact details. Including your account ID and copies of any relevant documents speeds up handling and helps avoid delays. We aim to respond promptly and clearly.
Send Us a Message
Response Time
Our support team aims to respond quickly: most enquiries are handled within one business day. Simple questions often receive an immediate live chat reply, while email cases are typically answered within 24 hours. More complex matters such as document checks, security reviews or payment investigations may take longer depending on their nature, and we’ll keep you informed at every step.
Feedback
We'd love your feedback on Bonrush. Share suggestions, ideas or issues to help improve the site, bonuses and game selection. All messages are reviewed carefully by our team and used to improve the service and user experience. Tell us what works, what doesn't and any ideas for improvement - your input helps make the site better for everyone.