Responsible Gambling Policy
At Bonrush we take safer gambling seriously. We are committed to helping players keep control of their play and to providing practical tools and clear information so gambling remains a form of entertainment, not a problem. This page explains our player protection principles, the tools available to you, signs to watch for, and where to find professional support in the United Kingdom.
Our player protection principles
We aim to offer a safe environment by promoting responsible play, preventing underage gambling, and making it easy for customers to set boundaries. We monitor accounts for activity that may indicate increased risk and will contact players where appropriate to offer support and guidance. Our approach is to be clear, supportive, and practical.
Activity-control tools
We provide a range of self-service controls so you can manage how and when you play. These tools are available from your account settings and can be updated at any time.
Deposit limits
Set daily, weekly, or monthly deposit limits to control how much you add to your account. Limits take effect immediately and can be lowered at any time. Increases may be subject to a cooling-off period.
Loss limits
You can choose loss limits that cap the total amount you can lose over a chosen period. This helps prevent unexpected setbacks and keeps your spending within predefined boundaries.
Time limits and session controls
Use session timers, reality checks, and daily time limits to manage how long you play. Reality checks provide a summary of session length and activity, helping you decide whether to take a break.
Account breaks and self-exclusion
If you need a longer break, choose a temporary account suspension or self-exclusion for weeks, months, or longer. Self-exclusion blocks access to your account and prevents re-registration during the exclusion period. We will comply with legal and regulatory checks when processing exclusions.
Signs of problematic behaviour
Look out for changes in your gambling habits such as chasing losses, feeling preoccupied with gambling, hiding activity from others, borrowing to gamble, or being unable to stick to limits you set. If you recognise these signs in yourself or someone close to you, consider using the tools on this page or seeking outside help.
Tips for staying in control
- Decide on a weekly or monthly entertainment budget and stick to it.
- Use deposit and loss limits before you start playing.
- Take regular breaks and check your activity with reality checks.
- Avoid gambling when under stress, tired, or under the influence of alcohol.
- Talk to someone you trust about any concerns.
Professional help and support organisations
If you need further help, professional organisations in the UK provide free and confidential support. Consider contacting GamCare, GambleAware, the National Gambling Helpline, Gamblers Anonymous, or your GP via the NHS for advice and local services. These organisations offer helplines, chat support, and treatment options.
If you would like assistance setting limits, arranging a break, or discussing concerns about an account, please contact our support team via your account help centre and we will be glad to help.